Terms & Conditions
All information provided by our users will not be shared with third parties for any other reason than to manufacture and deliver the product(s) to our client. Sports Game World reserves the right to contact its clients using any one of the contact methods its clients provide. This site is secured by Rapid SSL 128 bit encryption for our customers’ protection.
We ship to all states and provinces within the USA and Canada. Shipping methods include: UPS ground, UPS freight, DHL, ABF and other carriers. Items will go out for delivery within 1-2 weeks if they are in stock and premade. If your order is custom, it may take 4 weeks or more to manufacture your order before it goes out for delivery. Most of our products are warehoused and delivered from the United States. All customers outside the USA will be responsible for duties and custom broker fees. Delivery dates cannot be guaranteed. You will be emailed a tracking number to track your shipment if tracking information is available.
Inspection upon delivery is mandatory in you wish to claim a refund or exchange. Before signing for any packages, ensure that all items for the given tracking number are present and the correct number of cartons is received. Should any items be damaged, do not sign for the damaged items and refuse delivery for the damaged items only. If an item is damaged, make note of the damage on the delivery driver’s paperwork. You must have a copy of the paperwork to file your claim.
If you refuse a full delivery or any portion of a delivery due to damage, please call our office immediately so we may begin the return and replacement process.
Once the merchandise has been signed for and accepted, no replacements and/or returns are permitted for damaged products.
If you simply do not want the product, you may ship it back within 30 days and you will be charged a 30% restocking fee plus the cost of shipping for both ways. All products returned must be in their original condition and unused in order to receive a refund. No products with any custom components or any customization of any sort, can be returned for a refund. If you plan on returning a product, you must use one of the contact methods on our site and notify a representative of the reason why you are returning your product(s). The return shipping address will be provided by a Sports Game World representative.